CA Mining

Date Created: 2020-03-26T14:27:25+00:00

Reference Number: 015 1903 RR

Field Services Lead (Technical Services / Mine Management Technology  / Enhance Productivity / Troubleshooting) – South Africa
 
Reference Number: 015 1903 RR
 
Job Description:
Role focuses on deriving customer-centric value from mine management suites of products that is, increased equipment utilization and availability; improved safety awareness; improved production and ultimately mine at lowest cost per material moved.  Proactively working together with customers on and off site to make sure end-user roles are clearly defined and well supported; end-users are well trained and competent; supporting hardware-software infrastructure is appropriately configured and well maintained;  and all key customer stakeholders have visibility to live reports to be able to make proactive decisions.
 
Responsibilities:

  • Create high level and detailed site visit plans
  • Inspect current Tickets (Customer feedback and Internal follow up)
  • Perform technical troubleshooting and fixes along with assistance to the technicians
  • Create Site visit reports & action items
  • Conduct kick off, update and close off meetings with the customer.
  • Follow up on activities resulting from site visit reports
  • Generate or create relevant KPI reports in SSRS (SQL)
  • Roll-out projects and initiatives ensure correct documentation and processes are followed and implemented
  • Capture and report Sales lead generated from PAR cycles
  • Implement compliance measures and KPIs
  • Communication and reporting for client w.r.t open issues and system usage compliance, KPIs
  • Involvement in Enterprise Performance Assurance Review 
  • Work with the Dispatch operator to observe and review usage of the system
  • Establish improvement opportunities such as training, assisted operations and advise on system usage and navigation
  • Document & communicate findings to the client
  • Provide recommendations to the client
  • To implement and maintain the Performance Assurance Process (PAP)
  • Roll-out projects and initiatives ensure correct documentation and processes are followed and implemented
  • Form teams of Field Technicians and Field Engineers and communicate the task requirements & dates
  • Monitor and provide advice on tasks performed to the PA teams
  • Provide guidance to team members
  • Allocate timely resources for site visits
  • Review and report deliverable s per plan
  • Ensure ESS and Harvest requirements are complete and accurate
  • Ensure all approvals from designated managers internally before site visits
  • Create activities on Zendesk activities and log time accordingly
  • Comply with Mine safety rules as well as Modular safety policies.
  • Ensure resources comply with all travel requirements needed for the destination
  • Manage Performance Assurance Resources on site

Requirements: Qualification and Skill

  • 5-8 years of Mining Experience post Graduate Training Program
  • BSc Engineering – Mining, BE – mining or any engineering degree
  • Strong knowledge of Mining Production Operations and or Fleet Management Systems knowledge
  • Mine Production Supervision, Drilling & Blasting, Mine Planning & Grade Control
  • Surface Mining experience (preferred)
  • Technical Services – Client Services experience

 
Benefits and Contractual information:

  • Travel requirements – up to 50%
  • Permanent employment opportunity
  • Competitive salary package

If you wish to apply for the position, please send your CV to Ruan Roodt at rroodt@camining.com
 
Please visit www.camining.com for more exciting opportunities.
 
Ruan Roodt
CA Mining
Senior Consultant
 
CA Global will respond to short-listed candidates only. If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
 

Please apply directly, by clicking on the Apply Button and visit www.caglobalint.com for the latest CA Global jobs.

If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

Johannesburg,
Gauteng
ZA